Help is one tap away

Reach Luckymate Casino support the quick way

Message live chat, e-mail [email protected] or call +64 9 046 2815, and support answers around the clock.

Contact support now Licensed since 2007

Paid out today

334,256 NZ$

1,301 Players online now

Licensed & auditedLicensed by Anjouan Offshore Finance Authority (ALSI-627295), audited by eCOGRA, Gaming Laboratories International, and iTech Labs

Fast payoutsAverage withdrawal in 22 minutes, up to NZ$38,000 per transaction, NZ$34M paid weekly

Data protection256-bit AES encryption secures every transaction and personal detail

Every spin. Every deal. Every roll. Independently verified.

Which channel suits your question?

Use this block when you want the fastest route to a human.

You need an answer right now

Live chat is best for a quick answer on anything, and a person replies within about 3 minutes.

Open chat

Write to the support inbox

E-mail [email protected] suits documents and longer questions, with a reply in about 6 hours.

Write email

Call the support line

Call +64 9 046 2815 (NZST) for anything urgent, and someone picks up in about 1 minute.

Call now

Six local facts

Help that fits your New Zealand day

This block settles the local number, timing and supervision you get as a New Zealand player.

How to reach

Local phone+64 9 046 2815

Time zoneNZST

LanguagesEnglish, German, French, Spanish

Support e-mail[email protected]

Supervision

RegulatorAnjouan Offshore Finance Authority, ALSI-627295

Help

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

Every spin. Every deal. Every roll. Independently verified.

Put your complaint in writing, in order

Use this route once a chat or call has ended without the fix you were promised.

What should I include?

Write to [email protected] with the dates, amounts and any chat reference involved. Each message lands with the team that owns your case.

One number to quote

You get a reference number back, and the team answers within six hours. Quote that number in every later message so nothing restarts.

Past the first answer

Reply to the same message and ask for a manager review of the decision. A manager reads the whole thread before replying, rather than reopening the chat.

Only after the final reply

A closed complaint can be taken to the Anjouan Offshore Finance Authority, which licenses Luckymate Casino under ALSI-627295. Bring the reference and the final reply.

Skip the wrong queue

Right desk first time, not the long way round

Luckymate Casino splits support into focused inboxes so your message reaches the person who handles it.

Account

General support and questions[email protected]

Document verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

Details that shorten the wait

Keep these five items nearby so the first reply can resolve the matter.

Registered e-mail address on the account
Your player ID or account number
Date, time and amount of the transaction
A screenshot of the payment method
Any reference number from earlier contact

Seven response details

How long each channel takes to answer

These figures settle which channel suits your patience and urgency today.

Live chat

Chat hoursAvailable around the clock

Chat first replyThree minutes

Time zoneNZST

E-mail

Support e-mail[email protected]

E-mail replySix hours

Phone

Support phone+64 9 046 2815

Phone waitOne minute

Mid-question

Read this before you contact us

You finish knowing who licenses us, how fast each reply lands and who to escalate to.

trustWho is the operator where question?+

Luckymate Casino LLC runs this site under licence ALSI-627295 from the Anjouan Offshore Finance Authority, company number 702883. Both details sit in the page footer of every screen.

trustWhat if I want my account closed?+

One message to [email protected] closes it, and nothing else is needed. If a balance stays, it returns in NZ$ once verification is finished.

trustDo you answer at night where I live?+

Where the clock says 3am in New Zealand, live chat and phone still connect you to a person. Support runs around the clock every day, weekends included, on NZST.

trustWhen do I take a complaint higher?+

When a reply misses the mark, complaint emails wait at [email protected] and get reviewed inside New Zealand business hours. Nothing is settled there, so send the full story straight to the Anjouan Offshore Finance Authority.

trustWhere do I send my documents for checks?+

Where documents such as photo identification, proof of address and a payment method screenshot are complete, checks close in 54 hours. Sending clear photos on the first attempt keeps that figure realistic.

trustWhy does support ask who I am?+

Because a real agent never asks for your password, identity is confirmed from your registered email address, an account number or the last payment you made. Spelling your name as it appears on the account saves a round trip.

trustDo I need help in a second language?+

Do I need to write in English, or switch language? Support handles English, German, French and Spanish, so type in whichever of those four you find easiest and the same team replies.

Checking who runs it

Luckymate Casino, named and licensed

Concern about an anonymous operator ends here, with a named company and a license.

Company

Legal nameLuckymate Casino LLC

Company number702883 (Anjouan)

AddressHombo Road, Mutsamudu

License

RegulatorAnjouan Offshore Finance Authority

License numberALSI-627295

E-mail

Support e-mail[email protected]