Five tools to set

Responsible gambling tools at Luckymate Casino

Players must be 18+ here, and every account holds deposit limits, loss limits, session reminders, cooling-off and self-exclusion.

Set my limit

Licensed & auditedLicensed by Anjouan Offshore Finance Authority (ALSI-627295), audited by eCOGRA, Gaming Laboratories International, and iTech Labs

The basics in one place

What should I know before I start?

In a minute you will have the age, licence, helpline and contact details you need.

Minimum age18+

LicenceAnjouan Offshore Finance Authority, ALSI-627295

Gambling Helpline0800 654 655

Limits and exclusion[email protected]

Controls and care

Limit and control tools in your account

Limits sit where you can find them, at Luckymate Casino, ready before the first spin.

Capped before, not after

This caps what you can put in over a period you choose. Switch it on before a session, not after a bad night, so the cap is already there.

A stop at your own loss level

It stops play for the period you pick once your net losses reach the level you set, so a rough run ends early rather than continuing.

A nudge partway through

Alerts reach you during play so hours do not pass unseen. Turn it on when you know your sessions can run longer than you planned.

Do I need a break?

A break closes play for the span you choose while your account stays open. Take one when you want space before deciding anything permanent.

Close the door on play

This bars you from play here for the duration you select and is the firmest step available inside your account, not a pause.

The moment before play

Before you play, after you decide

A few taps at Luckymate Casino and the number you chose governs the session ahead.

The settings area

Open your account details from the profile menu and look for the area holding deposit, loss and play settings; everything you need is grouped there.

Which limit fits?

Choose the control that matches what you want to hold back, whether that is money in, net loss or length of play, and read the line describing it.

Figure and span together

Set the figure and the span it covers, and check that the two match what you decided before you opened the site, not what the session suggests.

Confirm it shows

Save, then check the limit appears in your account summary. Ask support through live chat, email or phone if it does not show correctly.

When a session starts to weigh

Spotting strain early keeps a bad evening from becoming a bad month. A deposit limit or a short pause, set inside your account before the next session, is a simple first move. Nothing here is a diagnosis.

Read these against your own last few sessions rather than any score.

Chasing a loss with a bigger deposit
Hiding your play from people close to you
Playing past the time you planned
Borrowing money to keep the account topped up
Feeling restless or flat when you cannot play
Spending bill money on a session
Telling yourself one more go will fix it

Confidential backup

Free confidential support in New Zealand

Use this block when a session has left you uneasy and you want to speak to someone.

Gambling Helpline Aotearoa

A free, confidential line that answers at any hour, for players and for relatives worried about them. You can ring it or send a text; both routes reach a trained person. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling with peer and cultural support across eighteen clinics nationwide, for players and whānau. Ring or text during weekday office hours to arrange a time that suits. pgf.nz

Safer Gambling Aotearoa

Health New Zealand's information site for people who gamble and for their families, covering signs of harm, practical tips and a finder for support close to home. safergambling.org.nz

The difference a long break makes

Hours away, not weeks. A short pause is a temporary block you start from inside your casino account, lasting hours or days. During it the account will not take deposits or bets, so neither does temptation.

Locked out for a long stretch. Self-exclusion closes your access for a long period, up to two years where signs of problem gambling are shown, and it cannot be lifted early. Support can exclude you across all its platforms.

Set the exclusion in your account. No national self-exclusion register covers this country, so your casino account is where you exclude yourself. If you want help deciding, the free helpline talks it through with you.

Is a young person playing on your device?

When a withdrawal is requested. Only players aged 18 or over may register. Photo identification and proof of address are checked before any withdrawal leaves the account.

Filtering on shared devices. Device settings and standalone blocking tools let a parent hide gambling sites on a shared phone or computer. Turn them on before anyone in the household has an account of their own.

Can I talk without blame? Speak about money and time plainly, without accusation, and let the person decide the next step. The Gambling Helpline Aotearoa answers calls at any hour on 0800 654 655.

Limits and exclusion

Short answers on limits and exclusion

Useful when you are weighing up a limit, a pause or leaving for good.

Do the deposit limits work the same on a mobile phone?+

Yes. Opening the site in your phone browser takes you to the very same account section, with the same deposit limits, loss limits and session reminders. Nothing extra needs installing, and a limit saved there covers desktop play too.

Who do I contact to shut my account permanently?+

Write to [email protected] and ask for permanent closure. Support confirms once the account is shut, and only one account is allowed per player, so reopening means a fresh registration under the rules then in place.

Why does the casino ask me for ID before I can play?+

Age and identity are checked before an account is activated, and 18+ is the rule here. A photo identification, proof of address and a payment method screenshot settle it, usually within 54 hours, and keep payouts moving to the right person.

If I take a cooling-off period, what changes in my account?+

Play stops for the stretch you choose, so deposits and games stay shut while the pause runs, and your balance is kept. Session reminders and limits you already set stay on file, ready when the break ends.

Can a deposit limit be changed once it is saving?+

Yes, back in the same section of your account, where each control sits beside the others. Set the figure before you play rather than after a loss, since a ceiling chosen in the moment rarely holds.

Can I ask for my self-exclusion to be lifted early?+

No. Once confirmed, it runs for the whole period you picked, and the casino will not shorten it on request. Since self-exclusion here is set inside your casino account, that account is the one place it lives.